NEW YORK (TIP): Tata Business Support Services Limited (TBSS), a Tata Sons Group in Hyderabad, has entered into strategic partnership with Cleveland, Ohio-based CLUB VA (Vantage Agora) Enterprise, a social platform. According to the MoU, CLUB VA’s information centric platform will offer a secure enterprise-wide platform that connects TBSS employees at real-time across locations, empowers employees; enables and enhances customer centricity and operational excellence, all at the same time.
The Platform makes contextual collaboration, a way-of-life in the organization enabling employees to work smarter. “Our strategic partnership with Vantage Agora is to provide a breakthrough collaboration platform for our associates that we believe, eventually will benefit our customers,” stated Sarajit Jha, Chief Operating Officer, Tata Business Support Services Limited in Hyderabad.
TBSS, a Global Customer Experience Management company, is among the largest third party outsourcing service providers. TBSS is a wholly owned subsidiary of Tata Sons and part of the 142-year-old Tata Group. With state-of-the-art facilities across 18 delivery centers in 15 locations, TBSS employs over 11,000 PILOTS (Preparing Innovative Leaders of Tomorrow), and has the expertise to seamlessly transition and servicing global clients, through voice and nonvoice processes to integrate into a Oneview global delivery model across Telecom, Media and Entertainment, Automotive, Retail, CPG & eCommerce, Healthcare & Life science, Travel, Leisure and Hospitality.
TBSSs’ ‘End to End’ Verticalized solutions reinforce its commitment to work with clients in developing winning strategies through “rightshoring” and “Take Over- Make Over- Turn Over” concept to provide a high ROI, Jha said. “TBSS focuses on global growth and customer care brings a unique addition to the CLUB VA platform,” stated Sudhir Achar, Vantage Agora’s CEO and Founder.
“We welcome them as our new partner and look forward to furthering their commitment to collaboration and operational excellence through the use of the CLUB VA solution.” Sarajit Jha and Sudhir Achar attended the World BPO/ITO event in New York and strategized a joint go to market plan.